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“Threshold have worked with us to bring about a new leadership culture and have literally changed the lives of countless individuals across Aviva."


Group Organizational Development Director, Aviva Plc


What We Do

Communicating change

Between 60% and 70% of change programs fail to meet their objectives. The difference between success and failure comes down to the ability of your leaders to communicate change. And the most crucial influencers are your day-to-day, front-line leaders on the ground. Evidence shows that most will fall short of what is needed of them.

We provide a common, readily understood framework, for the way all front-line leaders on the ground communicate change. We also give participants insight into the psychology of change. We identify the key psychological concepts that help to explain why change so often fails to meet its objectives.

We work with your front-line leaders to make sure that they universally have the confidence and capability in the key areas:

  • Setting out a clear and credible vision on the endgame
  • Making the compelling case for change
  • Clarifying what is expected of individuals
  • Delivering tough messages in a way that reduces the sense of toxicity
  • Dealing with toxic emotion and tough comments and questions
  • Engaging in a constructive dialogue, with empathy and rapport

Coca-Cola: Communicating Change

Coca Cola Case StudyWhen Coca-Cola undertook a radical restructuring of its European operation, the business recognized the vital importance of communicating honestly and openly with its associates. Threshold was on hand to help. We supported leaders in delivering clear, coherent messages, using words that build trust and dealing with difficult comments and questions. We also enabled those managers who needed to have difficult conversation to do so with clarity and compassion. In Threshold’s workshops, all associates were equipped with methods and techniques to strengthen their own personal resilience when going through change.


Direct Energy: Effective integration for mergers and acquisitions

Direct Energy Case StudyDirect Energy is the most dynamic and fast-growing provider of energy to the residential market in North America. With the backing of its parent company, it has been aggressively on the acquisition trail for several years. However there is a wealth of evidence to show that, in the ‘post-merger’ blues morale and engagement falls, talent leaves and performance drops. Threshold partners closely with DE, to align the culture of the different companies, keep employees engaged and integrate leadership teams, especially when the situation is highly sensitive. We have helped DE to make a success of the integration following a number of key acquisitions.