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“Threshold have worked with us to bring about a new leadership culture and have literally changed the lives of countless individuals across Aviva."

 

Group Organizational Development Director, Aviva Plc

services

What We Do

Conflict resolution

Differences amongst individuals in a team are inevitable.  In many instances, it is the differences that create a productive and dynamic team.  All too often, though, differences get out of hand and turn into conflict.  The seed can be planted with a seemingly trivial remark and can quickly germinate into full-blown conflict and a divided team where trust and rapport are broken.    Conflict costs businesses, not just the indirect costs of lost man-hours, lack of motivation and poor productivity but, all too often, the direct costs of employment tribunals and replacing lost staff.

We work with managers and leaders to equip them with the tools to resolve conflict in a way that strengthens and builds not just the relationship between the team members but between the manager and the team members.   The approach we use focuses on ensuring the resolution is effective and sustainable and that it will help to build and support future relationships.   The common misconception is that, to resolve conflict, a manager must always be objective and impartial.  As human beings, we are often partisan.   We help managers to adopt an approach that, rather than being ‘neutral’ is multi-partial, avoiding the blame and recriminations that result in further cost and conflict, focusing on what’s working in the relationship, rather than what is not.