What we do
Performance conversations
We enable people-leaders to confront under performance; give and receive feedback; and constructively change situations, while sustaining the relationship. The result is genuine clarity of expectations on both sides of the conversation and a commitment to change and improvement.How we can help
Our research with YouGov shows that most employees do not believe that their line managers are effective at giving honest feedback and that where managers do give frequent and regular, honest, feedback, employee engagement and loyalty improve significantly. This workshop improves the ability of managers at all levels to have honest and effective feedback conversations with their people and their colleagues.
Communicating with impact
Your people-leaders will learn to deliver a message to a team and encourage input and involvement. They will explore the way communication works from the point of view of the receiver and use the techniques that professional performers use to build inner confidence and rapport with their teams.How we can help
We enable people-leaders to get more out of themselves and those around them through the use of effective communication. This enables leaders at all levels to engage people around key messages. The workshop provides a range of tools that managers can use to communicate more effectively and provides ample opportunities for participants to practice their skills.
The science of influence
We equip your people-leaders with a range of practical tools to increase their emotional and social intelligence, and so help them to manage relationships productively, in a way that delivers the outcomes that they seek.How we can help
To perform in today’s more complex and dynamic environments, people-leaders need a sophisticated range of interpersonal skills. They need to know how to influence and inspire others… to get the right decisions made at the right time.
Communication is at the heart of this. It may be a case of a one-on-one conversation, or steering, managing and guiding meetings and group conversations, in an effective direction.
Communicating change
Most change programs fail to meet their objectives. The difference between success and failure comes down to the ability of your leaders to communicate change. Your people are smart and passionate about their work, but they often feel stress to the point at which it hampers performance.How we can help
We enable your people-leaders to understand the main psychological factors that help to explain why change so often fails to meet its objectives. We provide a common, readily understood framework, for the way all people-leaders communicate change. They learn to set out a clear and credible vision on the endgame; making the compelling case for change; clarifying what is expected of individuals. At the same time, they learn to deliver tough messages in a way that reduces toxicity and to deal with difficult comments through comments and questions, with empathy and rapport. Where necessary they also learn to deliver redundancy messages with clarity and compassion. Your people are smart and passionate about their work, but they often feel stress to the point at which it hampers performance.
Resilience under pressure
Work pressures are inevitable in a fast moving and competitive environment. These can have corrosive effects if the individual doesn’t have strategies to deal with them. This intervention equips people with practical techniques to restore confidence and optimism when dealing with stressful situations. This leads to more productive energy, greater creativity and a more positive working climate.How we can help
Based on our popular book, Be Bulletproof, this intervention equips people with practical techniques to restore confidence and optimism when dealing with pressure, uncertainty or other stressful situations. It leads to more productive energy, greater creativity and a more positive working climate.
Your people leaders learn how to understand their own ‘emotional barometer’ and take a ‘reading of it.’ They learn methods used by athletes, when under pressure, to neutralise unhelpful thinking and summon strength, concentration and whatever else necessary to succeed.
Executive presence
There is a wealth of evidence that indicates that we judge people within seconds. Why do some people-leaders project credibility while others fall short? People are not born with executive presence, they gain it, they learn it. This module will help your people-leaders to communicate and engage with people in a way that makes an impression and inspires them to act.How we can help
Your people leaders develop a toolkit for dialling-up levels of confidence, when they need to. They learn to cut through and be heard; and project the all-important parameters of warmth and competence which instil a sense of confidence in others.
Team dynamics
We help teams to transform their performance by shaping the way they think, feel and work together. We facilitate techniques that enable teams to gain greater self-awareness and insight into the impact of their behaviour. This experience encourages team members to shift mindsets, thinking innovatively, creatively and flexibly.How we can help
Through a series of simulations and facilitated processes, we help the team to create a sense of what it feels like when they are working in a way that breaks down silos and continually spurs better performance. The intervention is ideal for changing behaviour around communication, listening, idea generation, trust and open-mindedness.
The leader as coach
We ensure that your people leaders are well versed in the rudiments of coaching and can readily adopt a coaching style of leadership when needed. We show leaders how to ask questions to get under the skin of issues and encourage their people to think more deeply.How we can help
Coaching skills are crucial to effective leadership. The efficacy of a coaching conversation is often down to the effect of the questions one asks. We show leaders how to ask questions to get under the skin of issues and encourage the associate to think more deeply. These are based on the frameworks of solutions focus and motivational interviewing.
Your people-leaders will learn to recognize the situational factors that contribute to motivation, and to create these for their people.